Our products are guaranteed to give 100% satisfaction in every way. If you are not completely satisfied with your purchase, simply take it back to any W.E. Aubuchon Co., Inc store. Most new, unused merchandise (with original packaging where applicable) can be refunded or exchanged with original sales receipt within 30 days of the original purchase date.
If the merchandise is opened or used and missing parts or damaged, the manufacturer should be contacted first, as the manufacturer’s warranty would likely cover the issue at no cost to you.
All returns require the original receipt and a valid picture ID. Items returned after 30 days may be refunded using a cash card (store credit) upon the store manager’s authorization.
Return Policy Exceptions
– Returns for purchases made with a cash card (store credit), reward or gift card will be refunded as a cash card (store credit) or reward.
– Returns made without a valid sales receipt may be refunded as a cash card (store credit) at the lowest advertised price, and only if the store manager has authorized the return.
– Cash and cash card purchases exceeding $250.00, when accompanied by the original sales receipt, may be refunded by check sent from the W.E. Aubuchon corporate office. This requires 7 – 10 business days.
– Special order returns or cancellations must be returned to the same store where the purchase was made.
Non-Returnable/Non-Refundable Merchandise
– Generators, sump pumps, shop vacuums, air conditioners, dehumidifiers and outdoor power equipment cannot be returned (if defective it may be repaired or exchanged for a new one).
– Gift cards and cash cards (store credit)
– Custom cut window shades
– Custom color interior/exterior paints and exterior stain (will be addressed by correcting to the appropriate color, if possible)
– Rental equipment
